HOW WE’RE KEEPING YOU SAFE
Our Zero Contact Service is your assurance that AVS Techs are putting safety first and following CDC guidelines:
- Honoring health safety requests for your unique situations
- Wearing personal protective equipment (PPE)
Maintaining physical distance of 6-feet
- Washing/sanitizing hands often
- Disinfecting touchpoints
- AVS developed Zero-Contact Service in response to the outbreak of the COVID-19 virus. At AVS, we understand that people are nervous about inviting outsiders into their homes right now. They don’t want to get close to a stranger, they aren’t interested in shaking hands, and they have anxiety about a service technician walking around inside their homes touching surfaces.
WHAT DOES ZERO CONTACT SERVICE MEAN?
It’s your assurance that AVS is putting safety first. Yours and ours. It begins when you call AVS to schedule service. Our customer service representative will inquire about your security needs, then they’ll also ask if anyone in your home has been sick with virus symptoms. They’ll ask if you have any special requests for when our service technicians arrive. For instance, if you’d rather they enter through the garage instead of the front door, just pass along your special instructions and we will carry them out.
SOCIAL DISTANCING/PHYSICAL DISTANCING
When our technicians arrive at your home, they’ll follow CDC guidelines, which includes maintaining at least 6-feet of distance between you and them. We ask that you do the same.
PERSONAL PROTECTIVE EQUIPMENT (PPE)
Technicians will sanitize hands before entering your location and prior to handling your paperwork
Boot covers, so we don’t carry in germs, track mud, or stain your carpeting.
Face masks. The type may vary by location and availability. As you probably know, face masks of all kinds are in short supply and are even being rationed in some areas. Hospitals and medical centers are being given higher priority to take delivery of masks before service personnel. This means your service technician might wear a paper surgical style mask, a cloth surgical mask, an N-95 mask, a dust mask, plastic face shield or even a bandana.
Our service technicians wash hands frequently with soap and water for at least 20 seconds. They’re also using hand sanitizer as needed. Additionally, they’ll disinfect touchpoints before, during and after jobs, including service vehicle steering wheels and door handles, equipment and even the fixtures they handled in your home.
You can depend on AVS’s Zero Contact Service commitment to customers and employees. If you see ways we can improve, please let us know. We want to be your trusted partner.